Refund Policy
Greetings from DATABUDDY AUTOMATIONS PRIVATE LIMITED!
At Databuddy Automations Private Limited, we strive to provide accurate and reliable payment reconciliation and reporting services for online sellers. However, we understand that there may be instances where you are not fully satisfied with our services. This Refund Policy outlines the conditions under which we offer refunds.
1. Eligibility for Refunds
Refunds are considered in the following cases:
- If a technical error on our platform results in incomplete or inaccurate reports, which significantly impacts the usability of the generated report.
- If the service provided does not meet the described functionalities, such as report generation or reconciliation accuracy, due to errors caused by us.
- If a payment was made for a service not rendered (e.g., reports were not generated or delivered as promised due to technical issues).
2. Non-Refundable Cases
- Refunds are not provided if the dissatisfaction is due to errors in the input data supplied by the user or external factors beyond our control, such as third-party payment gateways.
- Refunds are not issued for reports that were delivered accurately but failed to meet subjective expectations (such as format preferences or minor issues that do not affect core functionalities).
- Refunds for unused services or packages after a successful purchase.
3. Requesting a Refund
- To request a refund, please contact our customer support team by writing us on support@businesscorecard.com or Whatsapp us on (+91) 635-183-7107, the users are requested to the subject line as “Request for Refund”.
- Provide a detailed description of the issue, including any relevant screenshots or error messages.
- Our team will review your request and may ask for additional information if needed.
4. Processing of Refunds
- Once your request is approved, we will notify you by email and initiate the refund process.
- Refunds are processed within [7-10] business days via the NEFT to account details provided by customer.
- Refund amounts will be issued based on the service in question, and partial refunds may be applicable if only certain aspects of the service were affected.
5. Account Suspension:
- In cases of suspected fraudulent activity or violation of our terms of service, we may temporarily suspend your Pay As You Go account to protect both you and our services.
- During an account suspension, you will not be able to use or access your account or any remaining credits.
- If your account is suspended, we will conduct an investigation and communicate with you regarding the reasons for the suspension and any necessary steps for resolution.
6. Changes to this Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect as soon as it is posted.
For any further queries regarding our Refund Policy, feel free to contact us at (+91) 635-183-7107.